Simplify your life with our Residential Technology Support Services. From smart home setups to device troubleshooting, we provide personalized IT solutions that enhance your home’s efficiency and security. Enjoy seamless connectivity and peace of mind with expert support tailored to your household needs.
Home Network Solutions
Stay connected with reliable and secure home network solutions. Whether you need Wi-Fi expansion, better coverage, or a complete network overhaul, we provide customized services to ensure your devices stay connected with fast and secure internet.
We’ll optimize your home network, troubleshoot connection issues, and set up secure, high-performance Wi-Fi to meet your needs.
Key Features:
Wi-Fi network installation and optimization
Router and extender configuration for better coverage
Security protocols to protect your home network
Internet speed testing and troubleshooting
Parental controls and device management
Tech Support & Troubleshooting
Is your home technology acting up? Our tech support services will get your devices back to working order quickly and efficiently. Whether it’s a computer crashing, a printer refusing to connect, or a streaming issue, we’re here to help.
Our tech experts are ready to solve your problems with clear, easy-to-understand solutions that fit your schedule.
Key Features:
Device troubleshooting (computers, printers, phones, tablets)
Software installation and updates
Virus and malware removal
System optimization for better performance
Remote and in-person support options
Data Protection & Backup Services
Keep your important files and memories safe with our data protection and backup services. We provide solutions to ensure your personal data is secure and accessible, even in case of system failure or data loss.
From setting up automatic backups to securing your devices, we give you peace of mind that your information is protected.
Key Features:
Data backup solutions (cloud and external drives)
Security software installation and management
Data encryption and privacy settings
Regular backup scheduling and restoration
Personalized advice on protecting your data
Device Setup & Installation
Getting new technology can be exciting, but setting it up can be overwhelming. Let our experts handle the installation for you! From computers to smart TVs, printers to gaming consoles, we’ll ensure your devices are up and running seamlessly.
Our team takes care of all the technical details so you can enjoy your new technology right away.
Key Features:
Home office equipment setup
Entertainment system installation (TVs, sound systems, streaming devices)
Printer and peripheral setup
Software installation and configuration
Personalized user guides and support
| INDIVIDUAL SERVICES | |
|---|---|
| Troubleshooting and Diagnostics | Identify and resolve technical issues for hardware, software, or network systems efficiently. |
| Proactive Monitoring | Continuous monitoring of systems to detect and prevent issues before they affect operations. |
| Emergency Services | Rapid IT support to resolve urgent technical problems and minimize downtime. |
| Software Set-Up/Installation | Install and configure essential software tailored to your business requirements. |
| Software Configuration | Customize software settings for optimal functionality and user experience. |
| Software Troubleshooting | Resolve errors and performance issues in your software applications. |
| Hardware Set-Up/Installation | Install and configure computers, servers, and peripherals for smooth operation. |
| Hardware Configuration | Optimize hardware settings to align with business performance needs. |
| Hardware Troubleshooting | Diagnose and repair hardware malfunctions to ensure reliable performance. |
| Hardware Cleaning (external and internal) | Remove dust and debris to maintain the efficiency and longevity of your equipment. |
| Network Set-Up/Installation | Deploy reliable networks for seamless connectivity and communication. |
| Network Configuration | Customize network settings to suit your business operations and security needs. |
| Network Troubleshooting | Identify and fix network connectivity issues quickly and effectively. |
| Network Maintenance | Regular upkeep to ensure your network runs smoothly and efficiently. |
| Virtual Private Network | Set up secure, remote access to your business network for employees and clients. |
| Firewall Setup | Configure firewalls to protect your network from unauthorized access and threats. |
| Endpoint Security | Protect individual devices against malware, phishing, and other cyber threats. |
| Email Set-Up/Installation | Configure email accounts and ensure secure and efficient communication. |
| Email Configuration | Customize email settings for synchronization, security, and usability. |
| Email Troubleshooting | Resolve email delivery, configuration, and functionality issues. |
| Cloud Set-Up/Installation | Implement cloud storage solutions for secure and scalable data management. |
| Cloud Configuration | Customize cloud settings to enhance collaboration and accessibility. |
| Cloud Troubleshooting | Diagnose and resolve cloud connectivity and performance issues. |
| Data Recovery | Recover lost or corrupted data to minimize disruption to your operations. |
| IoT Security Set-Up/Installation | Protect smart devices from cyber threats with secure installations. |
| IoT Security Configuration | Configure IoT devices for safe and seamless operation. |
| IoT Security Troubleshooting | Address and resolve security vulnerabilities in your IoT ecosystem. |
| Collaboration Tool Set-Up/Installation | Install tools like Microsoft Teams or Slack to enhance team productivity. |
| Collaboration Tool Configuration | Customize collaboration tools to fit your workflows and communication needs. |
| Collaboration Tool Troubleshooting | Resolve issues in communication platforms for uninterrupted collaboration. |
| IT Security Encryption | Encrypt sensitive data to ensure secure storage and transmission. |
| Antivirus and Anti-malware Protection | Install and manage software to shield devices from harmful viruses and malware. |
| Security Updates | Ensure systems are up to date with the latest security patches and protocols. |
| Performance Optimization | Fine-tune devices and systems for peak performance and speed. |
| Disk Cleanup | Free up storage space and improve device performance by clearing unnecessary files. |
| Data Backup and Recovery | Safeguard critical data with regular backups and reliable recovery solutions. |
| Virus Removal | Eliminate malicious software to restore system security and performance. |
| IT Asset Management (hardware and software asset tracking) | Track and manage IT assets to optimize usage and plan for upgrades. |
| IT Asset Management (inventory hardware) | Maintain a detailed inventory of hardware to streamline IT operations. |
| User Account Management | Create, manage, and secure user accounts for employees and clients. |
| TRAINING AND EDUCATION |
|---|
| Empower your home with customized IT training sessions and educational resources to enhance productivity and ensure efficient use of technology. |
| SUPPORT AND TRAVEL FEES | |
|---|---|
| Regular Remote Support (billed in 30 minute increments and 30 minute minimum) | $28.00/hour |
| Regular Hours Service Call and Travel Fee | $24.99 |
| Regular Hours Per-Kilometer Travel Charge | $0.68/kilometer |
| After-Hours Remote Support (billed in 30 minute increments and 30 minute minimum) | $56.00/hour |
| After-Hours Service Call and Travel Fee | $49.99 |
| After-Hours Per-Kilometer Travel Charge | $0.98/kilometer |
| Non-Regular Hours Remote Support (billed in 30 minute increments and 30 minute minimum) | $94.00/hour |
| Non-Regular Hours Service Call and Travel Fee | $89.99 |
| Non-Regular Hours Per-Kilometer Travel Charge | $1.58/kilometer |
Prices Do Not Include GST
*Regular Hours -> Monday to Thursday 0800am - 0500pm
*After-Hours -> Monday to Thursday 0500pm - 0800am
*Non-Regular Hours -> Friday to Sunday, and Statutory Holidays
Kilometer distances are calculated exclusively using Google Maps. Distances from other mapping services (e.g., Apple Maps, Waze) will not be considered. In the event of a discrepancy, the Google Maps distance will prevail, and no disputes regarding this will be accepted.
Set-Up & Installation Services
We do repairs too!
As Low As $9.99 device
PRICES DO NOT INCLUDE GST.