Our pricing is transparent and listed for most services. However, certain packages or complex projects can be tailored to meet your specific needs. For customized solutions, we'll provide a detailed quote after discussing your requirements.
Q: Do you offer discounts for bundling services?
Yes, we offer discounts for clients who bundle multiple services. For example, combining tax preparation with bookkeeping or virtual assistant packages may result in a reduced overall cost. Contact us to learn about current promotions.
Q: Are there any hidden fees?
No. All costs are clearly outlined in our service agreements. If additional charges arise due to scope changes or extra requests, we will inform you in advance for approval.
Booking Consultations
Q: How can I book a consultation?
You can book a consultation through the "Pour Us a Message" section on our website. Simply fill out the contact form, and we’ll respond within 24 hours to confirm your appointment.
Q: Are consultations free?
Initial consultations are free for most services, allowing us to understand your needs and suggest the best solutions. For detailed consultations involving extensive planning, a nominal fee may apply, which will be credited toward your service if you proceed.
Q: Can I reschedule or cancel my consultation?
Yes, you can reschedule or cancel with at least 24 hours’ notice. Rescheduling within less than 24 hours may incur a small fee depending on availability.
Service Turnaround Times
Q: How quickly can I expect services to be completed?
Turnaround times vary by service:
Tax Preparation: Most individual returns are completed within 3-5 business days after receiving all documents.
Technology Support: Depending on the package, services can be completed in as little as 24 hours for urgent cases.
Virtual Assistance & Operations Support: Weekly or monthly schedules are established based on your requirements.
Q: What happens if I need a service urgently?
Rush services are available for an additional fee. Please let us know your deadline, and we’ll do our best to accommodate your needs.
Q: How will I know when my service is complete?
We will notify you via email or phone once the service is complete. For ongoing services, you will receive regular updates or reports based on your package.
Additional Support
Q: Do you offer ongoing support after completing a service?
Yes! Many of our services, such as technology support and tax preparation, include post-service support for a specified period. For extended support, you can opt for a maintenance package or subscription.
Q: What if I’m not satisfied with the service?
Your satisfaction is our priority. If you're unhappy with any aspect of our service, please let us know immediately so we can address your concerns and ensure a positive resolution.
As we continue to grow and innovate, we invite you to join us. Whether you're a customer, partner, or future team member, we value the relationships we build and look forward to creating shared success together.
