Because smooth operations run on clear terms and no surprises.

April 6, 2025

💼 Payment Requirement

No work gets started until the first payment is received and a signed Client Agreement & Intake Form is on file — unless both sides agree otherwise in writing. Techquila Freelancing Inc. reserves the right to pause, delay, or stop work entirely if payments fall behind.

💰 Accepted Payment Methods

• e-Transfer

• PayPal

• Stripe

• GoCardless

• Certified Cheque

• Automatic Bank Withdrawal

• Cash

• Other pre-approved methods

Need a custom setup? Let’s talk.

📅 Payment Schedule

Payment terms are outlined in your service agreement and usually follow one of these structures:

• Flat-Fee Services: Payment required before the project begins unless a different structure is agreed upon.

• Subscription Plans: Billed at the start of each billing period (monthly or annually).

• Projects over $750:

  • 50% upfront

  • 25% at project midpoint

  • 15% at draft completion

  • 10% on final delivery

• Annual Prepay Option:
  Pay once for 12 months of service — no monthly fuss, no interruptions.

🚫 Late Payments

• A 3% late fee applies to overdue balances.

• Services will be paused or suspended until payment is received in full.

• Repeated late payments under a monthly plan may result in a switch to prepayment-only status.

• Consistent non-payment may result in permanent account suspension or legal action.

🔁 Refund Policy – Fair & Firm

🚫 Non-Refundable Services

Some services just can’t be undone once delivered. These are non-refundable:

• Completed service work

• Subscription plans (monthly or annual)

• Missed appointments or late cancellations (see Appointment Policy)

💡 Refunds May Be Considered For:

• Billing Errors
  Overcharges, duplicates, or errors made on Techquila’s end.

• Failure to Deliver
  If we can’t fulfill agreed-upon services due to reasons within our control, we’ll refund the affected portion.

• Extenuating Circumstances
  Medical emergencies, major life events, or unforeseen situations may be considered on a case-by-case basis.

🚫 Refunds Will Not Be Issued For:

• Change of Mind
  Deciding to cancel after work begins does not qualify for a refund.

• Dissatisfaction After Delivery
  If the service was provided as agreed, but subjective preferences weren’t met (e.g., design style, tone, aesthetic), we may offer Corrective Service, but not a refund.

• Client Delays or Inaction
  If a project stalls or ends due to lack of client input, no refunds will be issued for unused portions of service.

📩 How to Request a Refund

1. Contact Us
   Email support@techquila.ca with the subject line: Refund Request
   Include: your name, project name, invoice number, and a brief explanation.

2. Review Process
   We’ll review your request within 5 business days. Additional info may be requested.

3. Outcome
   We’ll email you the decision. Approved refunds will be processed within 7 business days using the original payment method.

💵 Currency & Taxes

All fees are charged in Canadian Dollars (CAD). Applicable taxes will be added based on your location and service type, as required by law.