This FAQ page is designed to provide you with essential information about Techquila Freelancing Inc. and our services. Here, you will find answers to common inquiries related to our Virtual Assistant offerings, including administrative support, social media management, and tech support. We aim to clarify any doubts and enhance your understanding of our unique approach to personalized and comprehensive support.
GETTING STARTED
How do I get started with your services?
To get started, contact us through our website's contact form, email, or social media platforms. We’ll schedule a consultation to discuss your specific needs and recommend the best solutions for you.
Is there a minimum commitment required?
No minimum commitment is required. We offer services on an as-needed basis, allowing you to access support whenever you require it.
Can I cancel anytime?
Yes, you can downgrade, upgrade or cancel anytime.
What is included in your membership for education and training?
Memberships include exclusive access to training sessions, workshops, and materials for ongoing skill development.
Can training sessions be customized for my team?
Yes, we offer tailored training programs to meet the specific needs of your business and employees.
OUR SERVICES
What services do you offer?
We provide a wide range of services, including technology support, executive and administrative solutions, financial oversight, operations management, and personal assistance. These are tailored to meet the needs of both residential and commercial clients.
Can I get help with catching up on my bookkeeping?
Yes, we offer catch-up services for businesses that need to get their financials in order. Contact us for a customized quote based on the scope of work.
Do you offer tax preparation for individuals?
Yes, we provide tax preparation services for individuals, including those with rental properties or self-employment income.
How does your operations management support benefit my business?
Our operations management service focuses on streamlining and enhancing day-to-day business activities, improving efficiency, and creating sustainable workflows. We help businesses stay agile and organized, from project management to client operations.
What does your Operations Support service cover?
We help with creating job descriptions, hiring, onboarding, employee records updates, termination procedures, and more. Our goal is to streamline your operational processes.
Do you provide IT support for both residential and commercial clients?
Yes, we specialize in both. However, we keep residential and commercial services distinct to ensure targeted solutions.
Do you offer remote support for IT issues?
Yes, we offer secure remote IT support to resolve issues quickly without the need for on-site visits. Actually all of our services can be done remotely with the exception of our repair service.
How does your personal assistance service work?
We provide dedicated personal assistance for everyday tasks, pet sitting, housing sitting, grocery shopping, and more. Our assistance extends to both personal and professional needs, making it easy to stay productive no matter where you are.
Do you offer GST/HST Filings?
Whether you’re required to file quarterly or annually, we manage all GST/HST obligations, ensuring timely filings and compliance. Our service includes calculating input tax credits, sales tax remittances, and managing other GST/HST details to keep your business tax-ready year-round.
What industries do you serve?
We serve a diverse range of industries, providing tailored solutions to both residential and commercial clients. Our expertise spans small businesses, freelancers, non-profits, and professionals in industries such as technology, retail, construction, real estate, and more.
What makes Techquila Freelancing Inc. different from other service providers?
At Techquila Freelancing Inc., we believe in blending creativity, expertise, and a personal touch to deliver exceptional services. Here’s what sets us apart:
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Specialized for Small Businesses
We focus exclusively on small businesses with 35 employees or fewer, ensuring our solutions are tailored to the unique challenges and opportunities of smaller organizations. -
Cultural Integration
As a proud Métis-owned business, we incorporate elements of our culture into everything we do, including a commitment to community, respect, and collaboration. -
Flexible and Customizable Solutions
No two businesses are alike. We offer flexible service packages and the ability to customize our offerings, whether it’s IT support, financial management, or operations assistance. -
Transparent and Fair Pricing
We understand the value of every dollar for small businesses. Our pricing structures are clear and competitive, with no hidden fees. -
Comprehensive Range of Services
From bookkeeping and payroll to IT support and operations management, we’re your one-stop shop for essential business services. -
Education and Empowerment
We don’t just provide services—we empower you through training, workshops, and consultations to take control of your business operations. -
Tequila-Themed Creativity
Our branding reflects our fun, creative approach. With offerings like the “Techquila Toolkit” and “Shots of Insight,” we make business services engaging and memorable. -
Commitment to Local Communities
Based in rural Alberta, we understand the unique needs of rural businesses and are committed to supporting our local community. -
No Cookie-Cutter Solutions
We take the time to understand your business and goals to deliver personalized support that helps you grow. -
Dependability and Trust
You can count on us for reliable service and proactive communication, ensuring your business gets the attention it deserves.
PAYMENT & PRICING
What are your prices?
We provide transparent pricing for single services and packages, which are listed on our website. Pricing depends on your specific needs, and we’re happy to provide a custom quote during your consultation.
Are your prices fixed or customizable?
Our pricing is transparent and listed for most services. However, certain packages or complex projects can be tailored to meet your specific needs. For customized solutions, we'll provide a detailed quote after discussing your requirements.
Do you offer discounts for bundling services?
Yes, we offer discounts for clients who bundle multiple services. For example, combining tax preparation with bookkeeping or personal assistant packages may result in a reduced overall cost. Contact us to learn about current promotions.
Are there any hidden fees?
No. All costs are clearly outlined in our service agreements. If additional charges arise due to scope changes or extra requests, we will inform you in advance for approval.
Are there any additional fees for travel?
Travel fees do apply. Please refer to our pricing page and our service pages to find the cost.
What are your payment options?
We offer flexible payment options, including hourly rates and package deals. For packages over $750, we require upfront payment to ensure a smooth and secure process. Payments can be processed conveniently online.
BOOKING CONSULTATIONS
How can I book a consultation?
You can book a consultation through the "Booking Page" section on our website. Simply fill out the contact form, and we’ll respond within 1-2 business days to confirm your appointment.
Are consultations free?
Initial consultations are free for our services, allowing us to understand your needs and suggest the best solutions. For detailed consultations involving extensive planning, a nominal fee may apply, which will be credited toward your service if you proceed.
Can I reschedule or cancel my consultation?
Yes, you can reschedule or cancel with no fee if done at least one business day prior to appointment. If less than one business day, you may incur a fee.
POLICIES FAQS
What is your refund policy?
Refunds are considered on a case-by-case basis. For detailed terms, please refer to our Refund Policy & our Terms and Conditions.
How do you handle my personal data?
Your privacy is a top priority. We ensure all personal and business data is handled securely and in compliance with Canadian privacy laws. For more details, please review our Privacy Policy.
SERVICE TURNAROUND TIMES
How quickly can I expect services to be completed?
Turnaround times vary by service:
- Tax Preparation: Most individual returns are completed within 3-5 business days after receiving all documents.
- Technology Support: Depending on the package, services can be completed in as little as a few fours.
- Personal, Administration Assistance, & Operations Support: Weekly or monthly schedules are established based on your requirements.
What happens if I need a service urgently?
Rush services are available for an additional fee. Please let us know your deadline, and we’ll do our best to accommodate your needs.
How will I know when my service is complete?
We will notify you via email or phone once the service is complete. For ongoing services, you will receive regular updates or reports based on your package.
WHY CHOOSE US?
What is the benefit of hiring us?
The benefits are Time Savings, Cost-Effectiveness, Tailored Expertise, Comprehensive Support, Improved Efficiency, Scalability, Peace of Mind, Access to Training & Education, Creative Approach, and Local Expertise with a Global Perspective.
Do you have experience working with businesses like mine?
Yes! We specialize in helping small businesses and individuals across various industries. Our personalized approach ensures your unique needs are met effectively and efficiently.
Do you offer ongoing support after completing a service?
Yes! Many of our services, such as technology support and tax preparation, include post-service support for a specified period. For extended support, you can opt for a maintenance package or subscription.
What if I’m not satisfied with the service?
Your satisfaction is our priority. If you're unhappy with any aspect of our service, please let us know immediately so we can address your concerns and ensure a positive resolution.
CONTACT US
How can I contact Techquila Freelancing Inc.?
You can reach us through our website’s contact form (below), email us directly, connect via our social media platforms, text us at 1-855-701-TECH, or call us at 1-587-321-5885.
