At Techquila Freelancing Inc., effective communication is at the heart of our commitment to delivering exceptional services. This Communication Policy outlines the standards and practices that ensure seamless interaction with our clients, partners, and team members.

December 28, 2024

Purpose

This policy establishes clear communication guidelines to:

  • Promote transparency and accountability.

  • Ensure timely responses to inquiries.

  • Foster professional and respectful interactions.

Communication Channels

We utilize the following channels to interact with our clients and stakeholders:

Email

  • Primary channel for formal communication, documentation sharing, and follow-ups.

  • Response time: Within 1-2 business days.

  • Contact: hello@techquila.ca

Phone

  • Available for urgent matters or scheduled consultations.

  • Hours: Monday to Thursday, 8:00 AM - 5:00 PM (MST).

  • Contact: 1-587-321-5885

Customer Portal

  • Accessible 24/7 for file sharing, appointment booking, and subscription management.

  • Login at: [Portal URL]

Messaging Tools

  • Secure chat available for ongoing projects or quick updates.

  • Access via: [Platform Name, e.g., Slack, Microsoft Teams]

Response Time Guidelines

We strive to respond to all communications within the following timeframes:

  • General Inquiries: Within 1-2 business days.

  • Urgent Issues: Within 4 hours (during operational hours).

  • Scheduled Appointments: Confirmed within 24 hours of booking.

Professional Conduct

We encourage open and respectful communication by:

  • Listening actively to concerns and questions.

  • Addressing issues promptly and constructively.

  • Avoiding the use of inappropriate language or tone.

Confidentiality and Security

  • All communication, whether written or verbal, is handled with the highest level of confidentiality.

  • Secure tools are used to share sensitive information.

  • Clients are advised not to share passwords or confidential details over unsecured channels.

Client Responsibilities

To ensure effective communication, we kindly request clients to:

  • Use the designated communication channels for inquiries and updates.

  • Provide accurate and complete information when submitting requests.

  • Notify us of any changes or updates promptly.

Escalation Process

If an issue requires immediate attention or resolution:

  • Contact our support team directly via phone or email.

  • Escalations will be addressed by the relevant department within 1 business day.

Updates to This Policy

We may update this Communication Policy periodically to align with new practices or technologies. Clients will be notified of any significant changes.